Phone:
It rang off the hook, so I tossed it in the trash…. Try Email Instead.
Email:
We respond to Emails Mon-Thurs, and sometimes on Fridays.
If you email us over the weekend, please be patient with responses as we spend time with our family and away from the computer on weekends.
Address:
We aren’t exactly open to the public, so shoot us a message and we’ll make an appointment.
Shipping Address:
Hugh’s HandBuilt
511 Smokey Park Highway B-1
Box 184
Candler NC 28715
PLEASE MAKE SURE ANY AND ALL INCOMING PACKAGES HAVE THE EXACT ADDRESS ABOVE ON THE LABEL – We are not responsible for UPS/USPS/FedEx “corrections” to the address (hey, they do it sometimes, and I can’t figure it out either)
Returns:
We do not accept returns on installed items, or electrical components.
New, Uninstalled/Undamaged Items (non-electrical) may be returned for a 30% restocking fee, if within 30 days of purchase.
For warranty claims, please email us directly.
Orders:
HHB is currently a One-Man Show.. I am answering all emails, doing all the manufacturing, boxing all the packages, and running this gig as best I can. Thanks for your patience with responses and shipping times. If you need faster shipping, check with Lowbrow Customs, MikesXS, TCBros, etc – as they carry our goods as well. Otherwise, the “HandBuilt” stuff we do is just a matter of time – and worth the wait.
All orders placed on the website will receive a tracking number once your order is shipped. We do not generate shipping labels prior to shipping. You will receive tracking through your Paypal email (provided at checkout) once your package has shipped. I am going to do my best to ship 2X a week or more, but it may only be once on a really busy week or during holidays – thanks for your patience, and thanks for your support of USA Made and Hand Crafted Goods!
Hugh